Employees are often expected to maintain professional care or service with a patient, customer, or client after inappropriate sexual behaviour occurs. Without role-relevant preparation, staff can be uncertain whether behaviour crossed boundaries, what they are permitted to say, and how to respond safely.
Managers face equal uncertainty when balancing workforce safety with service continuity. Practical capability prevents incidents before they occur, protecting both your employees and organizational professional standards.
Program Structure
Confidence and capability delivered in concise modules
Holding Boundaries with Compassion is an education program that delivers evidence-based best practice for preventing and responding to client-initiated sexual harassment. Traditional sexual harassment management cannot be applied to incidents involving customers, clients, participants, patients or others external to the organisation. The program delivers five core modules in 5 to 15 minute units, supplemented by specialist extension modules for high-risk roles.
Core Module 04
Core Module 02
Recognising Client-initiated Harassment
Setting Professional Boundaries
Understanding the Impacts
Defining subtle and explicit third-party conduct across healthcare, service and corporate public-facing environments.
De-escalation processes and verbal boundary language tailored to maintaining professional service standards.
Australia's Positive Duty legislation requires meaningful, pro-acitve management. Understand the individual, organisational and customer outcome impacts of leaving harassing behaviours un-adressed.
Core Module 05
Core Module 03
Manager Response Strategies
Immediate Response Options
When a manager is informed of an incident, their next steps impact the outcome for all involved. Learn a 5-step leadership response.
Discover the three responses every employee can use every time an incident of client-initiated sexual harassment occurs.
1.Dementia and disabilities
2. Mental health
3. Drugs and alcohol
4. Online stalking & digital harassment
5. Home visits
Customise your program to strengthen your organisation
Discuss your organisational needs with an expert to determine the optimum program content for your team.
No credit card required. Submit your organisational order details and Boundary Line will issue a quote and coordinate procurement and implementation.